Millions of users/clients have been unable to access their accounts and go on with their daily activities such pay their bills online and make transactions.
The company is aware of the problem but has thus far been unable to fix the issue.
Meanwhile Chase is asking its clients to use good old ATM’s for their bill payments and other banking services as they try to resolve their online banking problems.Chase has 16.5 million customers who bank online and many are growing increasingly frustrated with the lack of information and the span of this outage.
It is not uncommon for big websites to have issues but it is odd for such an important site to suffer an outage lasting for so long without a real explanation.
As to when the site will be up and running again, no one knows at the moment.
JPMorgan Chase & Co. confirmed the outage this morning with a message posted on the website. It appears the problem began overnight, and the company is working to fix it, said spokesman Tom Kelly.As to when the site will be up and running again, no one knows at the moment.
ATMs at Chase, the nation’s second-largest bank, were not affected. The bank’s telephone banking service was also operating normally.
The bank urges customers to conduct their transactions at a branch or by phone, at 1-800-935-9935. A recording at that phone number tells callers to expect a long wait to speak with a banker
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